HELP CENTER

1. How long will it take to receive my order?

Orders are typically processed within 1–3 business days after payment, depending on the chosen shipping method:

Standard Shipping: Approximately 5–7 business days;

Express Shipping: Approximately 2–5 business days;

International Orders: Approximately 7–15 business days, depending on the destination and customs clearance speed.

2. Shipping Costs?

Shipping costs will be automatically calculated at checkout, and the cost depends on the destination and shipping method.

3. How do I track my package?

After your order is shipped, we will send you a tracking number via email. You can use this number to check the package status in real time on the logistics website.

4. Can I modify or cancel my order?

If your order has not yet been shipped, please contact us via email as soon as possible, and we will do our best to assist you in modifying or canceling the order. Once an order is shipped, it cannot be changed or cancelled.

5. What should I do if there is a problem with the goods?

If you receive damaged or incorrect goods, please contact us within 7 days and provide your order number and relevant photos. We will arrange a replacement or refund after verification.

6. Can I return the item?

Yes. You can apply for a return within 30 days of receiving the item. Please ensure the item is in its original condition and contact us for return instructions. Please see our return policy for details.

7. How long will it take for my refund to arrive?

After receiving and inspecting the returned item, we will process your refund within 5–7 business days. There may be a delay of 5–10 business days with banks or payment platforms.

8. Do you offer international shipping?

Yes, we offer international shipping. Please note that customs duties or import taxes may be charged in the destination country, which are the responsibility of the recipient.

9. How do I contact customer service?

For assistance, please contact us via:
Email: [email protected]

Phone: (839) 266-6613

Our customer service team will respond to your inquiry within 24–48 hours.